Services
Ravenkey LLC (“Ravenkey,” “we,” “us”) provides OVC compliance and grant program development, technology advisory services, cybersecurity assessments, and related technology consulting to tribal governments, victim services programs, housing authorities, and nonprofit organizations across the country. Specific services, deliverables, timelines, and fees are defined in each statement of work (SOW) or service agreement entered into with the client.
Engagement and Payment
Service Agreements. All engagements are governed by a written SOW or service agreement executed by both parties. Each SOW will specify the scope of work, deliverables, timeline, and fees.
Payment Terms. Fees are billed as specified in the SOW. Invoices are due within 15 days of the invoice date. Monthly recurring services are billed in advance. Late payments may result in service suspension after a 7-day written notice.
Taxes. Client is responsible for all applicable taxes, including Alaska state and local taxes.
Client Responsibilities
Client agrees to:
- Provide timely access to relevant personnel, systems, and documentation needed to perform the services
- Respond promptly to requests for information, approvals, and feedback
- Maintain accurate contact and billing information
- Comply with applicable laws and grant conditions in their use of our deliverables
Delays caused by client unresponsiveness may extend project timelines and increase costs, which will be communicated in advance.
Tribal Sovereign Immunity
Nothing in these terms or any related SOW shall be construed as a waiver of tribal sovereign immunity, unless expressly and explicitly waived in a separate written instrument executed by the tribe’s authorized representative. Ravenkey acknowledges that tribal clients retain sovereign immunity to the fullest extent provided by federal and tribal law.
Intellectual Property
Deliverables. Upon full payment, all intellectual property rights in work product specifically developed for the client under an SOW transfer to the client. This excludes Ravenkey’s pre-existing tools, frameworks, and methodologies (including the OVC compliance framework developed for a tribal government), which Ravenkey retains the right to use and develop further.
Portfolio. Ravenkey may display completed work in our portfolio unless the client requests otherwise in writing.
Confidentiality
Both parties agree to maintain the confidentiality of non-public information shared during the engagement. This obligation survives termination of the agreement for a period of 2 years. Tribal client data may be subject to additional confidentiality requirements under federal grant conditions or tribal law.
Limitation of Liability
Ravenkey’s total liability for any claim arising from or related to the services is limited to the total amount paid by the client for the specific service giving rise to the claim. In no event shall Ravenkey be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of data, or interruption of business, even if advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.
Warranty Disclaimer
Services are provided “as is” and “as available.” Ravenkey makes no warranties, express or implied, regarding the services or deliverables, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Ravenkey does not warrant that services will be uninterrupted or error-free.
Indemnification
Client agrees to indemnify and hold Ravenkey harmless from any claims, damages, or expenses arising from client’s use of the services in violation of applicable law or grant conditions, or from client’s breach of these terms.
Termination
Either party may terminate an SOW with 30 days written notice. Upon termination, client shall pay for all services rendered through the effective date. Sections on Intellectual Property, Confidentiality, Limitation of Liability, and Indemnification survive termination.
Dispute Resolution
Governing Law. These terms and any SOW are governed by the laws of the State of Alaska, without regard to its conflict of laws principles.
Informal Resolution. Before initiating any proceeding, the parties agree to attempt informal resolution of disputes through good-faith negotiation.
Venue. Any legal action arising from these terms shall be brought exclusively in the courts of the State of Alaska or, where applicable, in tribal court as determined by the tribe’s applicable law.
Contact
Ravenkey LLC
Alaska
Email: info@ravenkey.org
Last updated: June 2026